Why come to the Dallas/Fort Worth area?
Back in 2016, we began receiving calls from businesses in Dallas/Fort Worth. They needed IT support or consulting, and found us through the Web or referrals. As this kept happening, we realized something...the Dallas/Fort Worth area needed more reliable IT help!
We wanted to open a new office anyway. Someplace with a growing economy and businesses that might want their IT dollars to support American IT workers. This made Dallas/Fort Worth the natural choice. We opened our office in Grapevine in Fall 2018.
Why should we work with you?
When it comes to IT service providers/consultants, true reliability is rare. We lost count years ago of how many businesses came to us, after getting burned by an unreliable IT company.
We started this company in 1998 with Magpie, the founder's black Lab, as its mascot. We wanted to imbue Magpie's values - loyalty and reliability - into the business. It's worked ever since. PlanetMagpie is the "loyal as a dog" IT solutions company...both for Silicon Valley, and now for the Silicon Prairie.
Can you help us with cybersecurity?
Absolutely! We handle everything cybersecurity-related: protections for workstations/servers/networks, remediation of security holes, cloud backups, and disaster recovery.
We even provide employee cybersecurity training (we call it 'Cyber Fu') to help you prevent cyberattacks from happening.
Which IT services can you provide us?
All the IT services you'll need for your success! We cover all four 'Pillars' of business IT:
- IT Consulting (Microsoft solutions and network engineering)
- IT Support (network maintenance, desktop support, managed IT service)
- Web Consulting (custom website design, development, hosting, and marketing)
- Private Cloud Service (private cloud hosting, including cloud backups)
What are your professional qualifications?
PlanetMagpie is a Microsoft Partner with three Gold Competencies in: Cloud Productivity, Small and Midmarket Cloud Solutions, and Application Integration. We also hold 10 Silver Competencies from Communications to Windows & Devices. Our "Alpha Dog" even helped Microsoft write some of its certification exams.
Add to that 30+ years of professional IT experience, a team of cybersecurity experts, 20 awards won for website development & branding, and a reputation for "loyal as a dog" IT service. We are the company other Silicon Valley IT agencies emulate.
I've never worked with an IT Consultant. What's it like?
Picture this. You're busy working, and you discover email isn't working. Uh oh. You need some IT help!
You pick up the phone, or send an email, over to Jake. Jake is your PlanetMagpie Support Team member, assigned to your company...but to you, he's your co-worker. You and Jake arrange a time to resolve the issue. Jake shows up at the agreed time, or logs into your computer remotely.
He finds the problem; a snag in a recent software update. A little configuration and a reboot later, and email's working again. You get back to work.
Everything else—contract terms, billing—we took care of with Management beforehand. This way we make IT support pain-free for everyone in your workplace. We're part of the team...here when you need us.