Disaster Recovery

When You Have an IT Emergency, Call the PlanetMagpie Pack for 24-Hour Help!

Disaster Recovery Line:

510.344.1203 (California)

817.806.3523 (Dallas TX)

Available 24 hours a day, 7 days a week.


Common emergency support requests we get:

  • Email is Down
  • Internet is Out
  • Computer Crashed
  • Cyberattack/Network Intrusion
  • Ransomware Attack
  • Server is Down
  • Application Failure
  • Power Failure

Emergency/After-Hours IT Support

Unfortunately, IT problems don’t stop at 5 p.m.  If your mission-critical applications are in trouble or your laptop just bluescreened before you finished Monday’s presentation, you need support now!  Call our Support Line.  (It’s regularly monitored.)

PlanetMagpie’s existing customers receive Emergency Support under their standard contract terms.  New customers will be required to sign our standard Master Consulting Agreement and provide a project deposit based on an estimate provided by one of our Senior Support Engineers.  After-hours rates will apply outside of 8 a.m.—5 p.m. Monday through Friday.  

No one can afford to have servers or network services go down.  We’ll determine the source of the problem and present options to avoid it in the future.

If you’ve had an IT emergency in the past and still don’t know what caused it, please Contact Us for a consultation.  If the issue wasn’t 100% fixed, it may trigger another crash.

Remember—If your email crashes, your server melts down, your Internet clogs up, or your laptop takes a dive, PlanetMagpie can help. Our Support Line: 510.344.1203 (California) or 817.806.3523 (DFW).

Ransomware Recovery Support

Ransomware Recovery

Ransomware...the Hacker’s Favorite Malware.  If you've experienced a ransomware attack, you need to act fast to save your business.

What is ransomware?  It's a form of malware that encrypts a computer or an entire network's data, and demands payment (a "ransom") to get the data back.

Ransomware typically travels into your organization via an infected email, called a "phishing email." A single mouse click allows it to spread like wildfire.

In 2020, ransomware cost businesses $20 billion in ransoms and lost work. Sadly, only a third of organizations who pay the ransom, actually get their data back—and even then, most of the time it's corrupted & unusable.

If you’ve suffered a ransomware attack, contact PlanetMagpie's Cybersecurity team immediately, at 510.344.1203 (CA) or 817.806.3523 (TX).  We have senior network and systems engineers available 24/7 for ransomware recovery.  One call and you have an experienced team:

  • Cleaning the ransomware out of your network
  • Restoring the affected computers
  • Recovering the encrypted data (if your data is recoverable, we will find it!)
  • Reconnecting critical IT services like email, file access, and work tools

Our team doesn't rest until you are back up and running!