networkmonitoring-overview

Managed IT Services

Reclaim Time by Outsourcing Your Most Critical and Repetitive IT Tasks

Successful businesses ensure that their IT is available 24/7 to customers, staff, and partners.  What’s the best way to do that?  Managed Services Plans.  Outsourcing your server, network, and workstation monitoring, and maintenance to IT companies who do that type of work for a living—like PlanetMagpie.  

Our best-in-class monitoring software keeps an eye on every network element round the clock.  Any red flags or potential system failures, and our Managed Services Team is alerted to deploy a fix.  For companies with an internal IT department, we set up a hosted monitoring dashboard so they can keep an eye on their network too!

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PlanetMagpie's Managed IT Services

With our Managed Service Plans, PlanetMagpie takes on the responsibility of maintaining any and all parts of your network. 

Our Managed Service plans are fully customizable and include a monthly onsite visit for firmware updates, server updates and reboots, and any hardware maintenance that needs to be performed onsite.  When we’re not onsite, our advanced network monitoring software gives us real-time updates on the status of your network and allows us to proactively handle issues before they become problems.

Our Managed Services Team is Microsoft-certified and includes Network Engineers, Systems Engineers, and Senior Support Engineers, so you know you’re getting the most experienced and credentialed experts working on your IT systems.  As a bonus, our Managed Services Team works onsite at PlanetMagpie, ensuring that your data is secure and support is easily accessible.

Think of PlanetMagpie Managed Services like a cyber-sentinel standing guard!

What’s involved in a Managed Services Plan?

  • Server Monitoring, including all server elements (CPU, disk space, disk queue length, memory, patch status, connectivity, performance, and much more)
  • Network Equipment Monitoring—Monitor printer, router, switches, or any SNMP enabled device
  • Monthly Onsite Hardware Maintenance:  Installing Windows updates on servers, disk maintenance/cleanup, scheduled server reboots, firmware updates
  • Workstation and Mobile Device Monitoring with automated and scheduled patching and updates interval
  • Automated alerts sent to PlanetMagpie’s Managed Services Team in the event of any disruptions
  • Network Status Reports available at any time, so you know exactly what’s going on
  • Remote login services that won’t interrupt users
  • SSL Certificate monitoring (with special configuration), generating notices when your certificates are about to expire
  • Managed Service Plans are covered by a flat monthly fee, giving you a predictable IT spend and more reliability from your network
  • Push third party software for install to endpoints

Put a sentinel on guard over your network.  Call PlanetMagpie at 510-344-1180 and ask about Managed IT Services.