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IT Support Plans

Customize Your IT Support to Fit Your Business

PlanetMagpie’s IT Support Plans provide you with the expert technical support you need to keep your IT running smoothly.  We’ve provided IT support since 1998, and if there’s one thing we’ve learned, one size does not fit all!

Maybe you’re a small company that just needs a little extra IT help now & then.  Maybe you’re growing and need a company experienced in scaling IT. 

Or maybe you’re a larger business and you want a predictable fixed cost for complete coverage and maximum uptime. 

No matter what your needs are, there’s a PlanetMagpie IT Support Plan here for you.

We support both PC and mac platforms and specialize in Microsoft environments, whether on Office 365, on-premise or hosted.  Our services are uncommonly comprehensive and mean that you can get everything you need from one IT source. 

Check out our list of IT Support Services

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Your Trusted IT Partner

With PlanetMagpie, you have certified network engineers and IT support technicians ready to help.  Open tickets by phone, email, or online.  Support is provided remotely or onsite.  We can schedule regular monthly visits too.  Emergency Support is always available, and by ‘always’ we mean 24/7/365!

When you work with PlanetMagpie, you work with an “old school” IT company.

  • Speak to a live person when you call us with support requests.
  • Support engineers and techs who actually go onsite to resolve your issues.
  • Owners who have your best interests at heart and won’t recommend more than you need.
  • An IT partner who invests in the U.S. IT workforce.

All you need to decide is What kind of Support Plan fits YOUR business?

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Proactive IT Support Plan

In the IT world, an ounce of prevention is worth more than a pound of cure.  Think about how much productivity your company loses for every hour email is down.  That lost productivity has a cost—a high cost.

Save your company the cost of downtime with a Proactive IT Support Plan from PlanetMagpie.  With this plan in place, your company’s IT receives proactive support every month.  The Proactive IT Support Plan is for companies who place a premium on network/user uptime.

PlanetMagpie Senior Network Engineers design the maintenance plan, monitoring, and a support schedule for your network and workstations.  With these tools in place, your company receives the critical security patches, server maintenance, and desktop support needed to keep all systems running.

  • A flat monthly fee to support your network and users
  • A full suite of IT support services aimed at keeping your network (and your users) up!
  • Weekly, bi-weekly, or monthly onsite visits for server and network equipment maintenance
  • On-call desktop support, remote or onsite
  • Network monitoring of servers, network equipment, and workstations to see issues coming and head them off
  • Top priority ticket response time from our Support Team

Invest in your IT’s long-term stability.  Move to Proactive IT Support with PlanetMagpie.  Call our Support team at 510-344-1203 to start.


  • A flat monthly fee to support your network and users
  • A full suite of <IT support services> aimed at keeping your network (and your users) up!
  • Weekly, bi-weekly, or monthly onsite visits for server and network equipment maintenance
  • On-call desktop support, remote or onsite
  • Network monitoring of servers, network equipment, and workstations so that we can see issues coming and head them off at the pass
  • Top priority ticket response time from our Support Team

 

Invest in your IT’s long-term stability.  Move to Proactive IT Support with PlanetMagpie.  Call our Support team at 510-344-1203 to get started.

 
  • A flat monthly fee to support your network and users
  • A full suite of <IT support services> aimed at keeping your network (and your users) up!
  • Weekly, bi-weekly, or monthly onsite visits for server and network equipment maintenance
  • On-call desktop support, remote or onsite
  • Network monitoring of servers, network equipment, and workstations so that we can see issues coming and head them off at the pass
  • Top priority ticket response time from our Support Team

 

Invest in your IT’s long-term stability.  Move to Proactive IT Support with PlanetMagpie.  Call our Support team at 510-344-1203 to get started.

 
  • A flat monthly fee to support your network and users
  • A full suite of <IT support services> aimed at keeping your network (and your users) up!
  • Weekly, bi-weekly, or monthly onsite visits for server and network equipment maintenance
  • On-call desktop support, remote or onsite
  • Network monitoring of servers, network equipment, and workstations so that we can see issues coming and head them off at the pass
  • Top priority ticket response time from our Support Team

 

Invest in your IT’s long-term stability.  Move to Proactive IT Support with PlanetMagpie.  Call our Support team at 510-344-1203 to get started.

 
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Essential IT Support Plan

Growing businesses need IT support.  But their need doesn’t always justify a full-time IT Support employee.  What’s the best way to take care of IT issues then?

An IT Support Plan with PlanetMagpie.  With an Essential IT Support Plan, you reserve a set number of hours with our Support Team each month.  Every month, one or more Support Team members come to your office and performs the support tasks you need completed.  Server updates and maintenance, firmware updates, workstation updates, malware log reviews, server backup checks, etc.

The Essential IT Support Plan gives you the capabilities of a complete support team, every month, for less than the cost of one full-time employee.

  • Plans include weekly, bi-weekly or monthly maintenance visits depending on your needs
  • Desktop support is provided on an on-call basis, either remote or onsite
  • Customize your IT Support Plan to your business’ needs – no two plans are alike!
  • Need more help than you have reserved for the month?  No problem!  Essential Support Plan customers get priority for any extra support work.

Focus on your growth, not your IT, with a PlanetMagpie Essential IT Support Plan.  Call PlanetMagpie Support at 510-344-1203 to set yours up!

 
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On-Call IT Support Services

When you need IT support, you need it now!  PlanetMagpie’s On-Call IT Support makes it easy to get the help you need when & where you need it.

One call to PlanetMagpie gives you the resources of an enterprise-grade help desk.  You get access to PlanetMagpie’s entire IT Support team with On-Call IT Support Services.  Whether it’s a down server, desktop issue, or the wireless is out—we send the support professional best equipped to troubleshoot the problem.

Do you need IT support right now?  Just call PlanetMagpie’s Support line at 510-344-1203 and we’ll deploy the resource you need.

  • Choose from Remote Support (available nationwide) and/or On-Site Support (available in the San Francisco Bay Area and Dallas-Fort Worth Area).
  • Specialty Support:  Every PlanetMagpie IT Support Engineer has multiple specialties (e.g., working with network hardware).  You’ll get the engineer whose experience matches your issue.
  • Only pay for the support time required to troubleshoot the problem.
  • Emergency Support is available 24/7/365

 

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Why Outsource Your IT Support?

Over the years companies have looked for ways to save money on IT and, at the same time, improve their support services.  One of the most popular ways?  Outsourcing the IT support.  But outsourcing doesn’t mean you have to use offshore resources.  You can outsource to a local support team like PlanetMagpie! 

Here are some great reasons to consider outsourcing your IT to PlanetMagpie:


  • Reduced Staffing Costs – No benefits, payroll taxes, insurance or training costs/downtime.  Fifty users can be supported 24/7 for 50% less than the cost of one full-time network engineer.
  • Expanded Knowledge Base – Access to an entire team of Microsoft-certified engineers and technicians with a wide range of experience gained in the field.
  • Issues Get Resolved – The outsourced IT model is centered around opening and closing support tickets.   Our success is measured by customer uptime.
  • An Ounce of Prevention – Is worth more than a pound of cure in IT!  Senior engineers setup the maintenance jobs, monitoring, and support schedule for your network and workstations.
  • Vendor Relationships – Established relationships with top IT hardware/software vendors and product manufacturers mean that your hardware and software are spec’d accurately and arrive on time.
  • PlanetMagpie Private Clouds—Our secure private clouds are popular alternatives to Microsoft Office 365, and allow you to host your IT infrastructure with the same company who supports it.

With PlanetMagpie, you always have the best qualified support team available.  Request your quote with the Contact Us form on the right.