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IT Support Services

Comprehensive Services for Your Company’s IT

PlanetMagpie IT Support has helped customers since 2002!  With old school ideas like “real live” people answering the support line and support techs making regular on-site visits, our customers enjoy the personal touch in their IT service. 

At the heart of PlanetMagpie’s IT Support Services is our IT Lab (at left!).  Remote IT support for customers, performing hardware/software repair, collecting parts for customer visits, or testing the latest Microsoft software beta for some R&D—it all happens in The Lab.

When customers call, or it’s time for a scheduled visit, we jump in a Magpie Mini support vehicle and head to your site!

Want your IT to "just work?"  With any of our IT Support Plans, it can!  Whether you need on-call support, would like PlanetMagpie to take over your whole IT environment, or something in between.  Customize your plan however you like. Change it whenever your business does.

LEARN MORE ABOUT PLANETMAGPIE IT SUPPORT PLANS

ITsupportservices-overview

What can you expect from PlanetMagpie IT Support?

  • Skilled Support Services.  20+ years supporting and implementing technologies for a broad range of customer environments, small to large.
  • Certified Engineers.  PlanetMagpie is a Microsoft Certified Small Business Specialist and carries several Microsoft Comptencies.
  • Expedience.  A live person picks up the support calls and dispatches the right technical resource for the issue.
  • Fast Response.  With remote support and engineers going on-site when you need us, you have IT help when & where you need it.
  • Available 24/7 for critical systems.

Onsite services are available in the San Francisco Bay Area and Dallas-Fort Worth.  Remote support services are available for businesses throughout the United States.

IT Support Needed!

PlanetMagpie IT Support Services

  • Server Updates & Support
  • Hardware/Software Implementations
  • Backup Maintenance
  • Network Monitoring & Troubleshooting
  • Desktop Support
  • Operating System Upgrades
  • Workstation Setup, Repair and Upgrades
  • Malware Prevention, Antivirus & Spyware Removal, Security Patches
  • Hardware Warranty Support
  • Software Installation/Configuration, Upgrades/Patches, Data Transfer/Conversion
  • Internet Connectivity Issues
  • Remote Network Management
  • Email & Website Hosting Support
  • Emergency IT Support

SUPPORT FOR MICROSOFT SOLUTIONS


AWESOME EXTRAS

  • Hardware/Software Procurement
  • Microsoft Product Licensing
  • Network Upgrades (WiFi, firewalls, routers, switches)
  • Office Relocations (IT hardware moves, network cabling)
  • Bandwidth Turn-Up Support
  • Telecom Support

Time to upgrade your IT support?  Use the Contact Us form to discuss your support needs.