Support Options from PlanetMagpie: What Kind of Support Does Your Organization Need?
Different organizations have different network support needs. You may be a mid-market business with internal IT staff, but need extra help on certain software-specific projects.
Or perhaps you're a small business with no budget for an IT staff - but your systems keep crashing.
Either way, it's important to have options when it comes to support. PlanetMagpie brings you 2 such support options - from day-to-day maintenance to emergency "the whole network is down!" support.
2 Service Options for Your Support Needs: From Monthly to Right Now
SLAs: Monthly Network Support Contracts
We become your IT department or augment your current IT staff's capabilities with monthly maintenance appointments and on-call remote or onsite support. Or you can use an SLA to cover a specific support need that doesn't require full-time focus.
Full network support at 20-50% less than the cost of a full-time staff member. Renews automatically each month and includes a discounted rate over the on-call option.
On-Call Support
This is the pay-as-you-go option. It includes:
- On-Site Support. Our engineers visiting your office to repair systems, upgrade, or build new ones
- Remote Support over VPN. Remote support lets us troubleshoot your network via a direct connection inside
- 24x7 Emergency Support. If there's an emergency, call us and we'll send out a support engineer right away.
Which option works best for you? Email us at
support@planetmagpie.com to work out which service option suits your support needs.
If you need support right now, call us at 408-540-5100.
