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IT Support Services

Comprehensive Services for Your Company’s IT

PlanetMagpie IT Support has helped customers since 2002!  With old school ideas like “real live” people answering the support line and support techs making regular on-site visits, we continue to be a popular alternative to low-touch MSPs. 

At the heart of PlanetMagpie’s IT Support Services is our IT Lab (at left!).  Assisting customers remotely, working on depot hardware/software repair, collecting parts for customer visits, or installing the latest Microsoft software beta for some R&D—it all happens in The Lab.

When customers call, or it’s time for a scheduled visit, we jump in a Magpie Mini support vehicle and head to your site!

Want to become a customer?  Choose from any of our IT Support Plans!  Whether you need on-call support, would like PlanetMagpie to take over your whole environment, or something in between.  Your plan is completely customizable and is easy to change when your business does.

LEARN MORE ABOUT PLANETMAGPIE IT SUPPORT PLANS

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What can you expect from PlanetMagpie IT Support?

  • Skilled Support Work.  20+ years supporting and implementing technologies for a broad range of customer environments.
  • Certified Engineers.  PlanetMagpie is a Microsoft Certified Small Business Specialist.
  • Expedience.  A live person picks up the support calls and dispatches the right technical resource for the issue.
  • Fast Response.  With remote support and engineers going on-site when you need us, you have IT help when & where you need it.
  • Available 24/7 for critical systems.

Onsite services are available in the San Francisco Bay area and Dallas/Fort Worth.  Remote support services are available for businesses throughout the United States.

IT Support Needed!

PlanetMagpie IT Support Services

  • Server Updates & Support
  • Hardware/Software Implementations
  • Backup Maintenance
  • Network Monitoring & Troubleshooting
  • Desktop Support
  • Operating System Upgrades
  • Workstation Setup, Repair and Upgrades
  • Malware Prevention, Antivirus & Spyware Removal, Security Patches
  • Hardware Warranty Support
  • Software Installation/Configuration, Upgrades/Patches, Data Transfer/Conversion
  • Internet Connectivity Issues
  • Remote Network Management
  • Email & Website Hosting Support
  • Emergency IT Support

SUPPORT FOR MICROSOFT SOLUTIONS


AWESOME EXTRAS

  • Hardware/Software Procurement
  • Microsoft Product Licensing
  • Network Upgrades (WiFi, firewalls, routers, switches)
  • Office Relocations (IT hardware moves, network cabling)
  • Bandwidth Turn-Up Support
  • Telecom Support

Time to upgrade your IT support?  Use the Contact Us form to discuss your support needs.