PlanetMagpie News

January 16, 2020

Introducing Matt Silveira, IT Support Technician

PlanetMagpie is proud to welcome our newest member of the IT Support team, Matt Silveira.

You may think IT professionals aren't the most social bunch. Matt Silveira proves that isn't true.

Matt is an IT support professional who's definitely a "people person." He enjoys talking with people about their lives & their passions. Those communications skills came from a lifetime of gaming and the communities built around those games.

He came to PlanetMagpie through an unusual meeting—installing fiber at our president’s home.  Matt and Robert talked a while and hit it off.

As Matt said later, "The captain steers the ship. I knew the ship was well manned, and it was an opportunity I didn't want to pass up."

Shortly thereafter, he joined us as our newest IT Support Technician.

Before joining PlanetMagpie, Matt worked for several gaming studios, both in product design and community management. He even secured college scholarships for promising young gamers.

His experience isn't all in gaming though. He's worked in Telecom, software QA testing, technical support, and customer service.

As an IT Support Technician with us, Matt will work directly with customers on their desktop, network, and server support needs. He will visit customer sites for systems repair, computer & server maintenance, and email support.

We expect customers will find him a friendly, helpful resource. He is, after all, a people person.

Welcome to the PlanetMagpie Pack, Matt!