All PlanetMagpie webmail accounts come with spam filtering to minimize the spam that gets to your inbox. You'll find emails filtered as spam in one of two places: your Outlook Junk Mail folder (if you are downloading your email to Outlook) or
your Quarantine folder (if using webmail). You will also receive Quarantine Report Emails (from “Postmaster”) on a daily basis delivered at 3 a.m. and covering the previous 24 hours.
Most emails listed in Quarantine Report will be spam. However, it's possible that a legitimate message will be caught in the spam filter (what's known as a "false positive"). If you aren't sure about an email, click on its subject line
in the Quarantine Report. A browser window will open and show you the email's contents (in a protected view, no risk).
If the email is legitimate, click Release to release it to your inbox. If you know and trust the sender, you can whitelist their email address (see "How to 'Whitelist' an Email Address" below).