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Reserve First-Priority Support Time with a PlanetMagpie Service Level Agreement

Network Support can be provided on an hourly basis (as needed) or under a Service Level Agreement. These service agreements (or SLAs) reserve a set number of hours per month for PlanetMagpie engineers to come on-site and perform tasks you specify in our agreement. The following is a list of support services PlanetMagpie engineers can provide under an SLA.

• Equipment Maintenance Service
• Assistance with Software, including:
  • Installation
  • Configuration
  • Upgrades
  • Data Transfer/Conversion
• Telephone System Assistance
• Training on Hardware, Software, Networks
• Relocation of Equipment/Cabling
• System and Network Management
• Equipment Upgrades
• Requirements Analysis
• Preventative Maintenance
• Warranty Support
• Antivirus Configuration and/or Removal
• Security Patch Installations

Download the PlanetMagpie Network Support SLA Datasheet for more details about our support contracts.

For more information please contact support@planetmagpie.com